Appointments

How to request an appointment

You can request an appointment:

• using an online form
• through the NHS app
• by phoning the surgery
• or in person

If you are unable to use our online form, you can call the surgery. We treat all requests in the same way, no matter how you contact us. Once we've reviewed your request, we'll contact you during surgery hours.

Find out more about how we review and triage your request

Your care and safety are our first priority. We carefully review all requests and will get back to you during surgery opening hours.

We use the information you give us to decide:

• how quickly we need to see you
• the best person to help you
• whether an in-person appointment is the best option

In this way, we make sure that the people who need our help the most, get it first. Please do tell us if you feel that you need an appointment urgently. You should also tell us if you need any special help during your appointment.

Please also tell us if there's a specific health professional you want to speak to. We'll do our best to fulfil your request. Please bear in mind there might be a longer wait if the person you've asked for is fully booked or away.

You can contact us online using our "Help with a medical issue" form. This form is available on the web, and in the NHS App. It is usually available between 8am and 5pm, Monday to Friday. The form is sometimes switched off for safety reasons. 

Please do not use the "Admin Query" form for medical requests.

Request an appointment using an online form

You can tell us about your condition or symptoms using our "Rapid Health" online form. If you need an appointment, you will be able to choose an appointment time online.

All patients using this form need to have an email address linked to their medical records.

This form can only be used for patients aged 16 years and above. You need to be registered with the practice to use this service. When completing the form, you should use the email address that is on your medical records.

Information:

The online form is available from 07:30am to 18:00pm Monday to Friday, but may close earlier if the practice reaches its safe appointment capacity. If closed, it will reopen at 07:30am the next working day. Please consider alternatives like the pharmacy, Urgent Care Centre, 111, or A&E. You can still submit admin queries during this time but you cannot request appointments.

Please Note: For the following types of appointments, Rapid Health is not used. To book these, please contact the Practice directly by phone or in person:

• Home visits
• Appointments requiring an interpreter
• Nurse appointments (e.g., blood tests, cervical screening, vaccinations, injections)
• Annual health checks (e.g., for diabetes, high blood pressure, respiratory or heart conditions)
• Medication reviews with a clinical pharmacist
• Post-natal check-ups and 6-week baby checks
• Contraceptive advice and prescriptions
• NHS Health Checks
• Follow-up appointments

Types of appointment

We offer the following types of appointments:

Urgent appointments

Please tell us if you feel that you need an appointment urgently. We'll review your request carefully. Where appropriate, we'll offer you an appointment on the same working day, or the next day. If we think you need immediate help, we may tell you to go to a hospital.

When the surgery is closed, please call 111 or go to 111.nhs.uk.

Routine appointments

If you don't need immediate help, please let us know when you request an appointment. This may be, for example, because:

• you're due to have a health check-up or screening
• you need a vaccination
• your ailment is minor, or you've had it for a long time already

Where appropriate, we'll arrange an appointment for you in the next two weeks. If you've asked to see a specific person, there may be a longer wait where they are fully booked or away.

Blood tests and cervical smears

You can book an appointment for a blood test or cervical smear yourself, through the NHS app. Please only book one of these appointments if we have asked you to do so.

Evening and weekend appointments

We provide evening and weekend appointments outside of our normal opening hours. You can request these by contacting the surgery or by calling 111.

Home visits

If you cannot leave your home, please let us know when you request an appointment.

Help during your appointment

When you request an appointment, please tell us if you need specific help, for example:

• if you cannot come to the surgery
• if you need an interpreter
• or if you have any other access or communication needs

Cancel an appointment

If you cannot come to your appointment, please cancel it as soon as possible so that we can help another patient. You can cancel an appointment:

• by following the link in the appointment confirmation
• through the NHS app
• or by phoning the surgery.